Cancellation policy

You may cancel, pause, or skip your Merbloom subscription at any time through your Customer Portal — no phone call or email required. Cancellations take effect immediately and stop all future scheduled charges.

 

Your 90-Day Collagen Cycle includes 3 shipments, billed every 3 months to your original payment method. You will receive a reminder email 5 days before each renewal charge, giving you the chance to modify or cancel before being charged.

 

If a scheduled payment fails, we will retry the charge before pausing your subscription. Prices may change with at least 30 days' advance notice by email. After your initial 90-Day Cycle completes, it renews automatically unless cancelled.

 

Once a shipment has been processed and dispatched, our standard Return and Refund Policy applies. To cancel, pause, or manage your subscription, visit your Customer Portal, or contact us at hello@merbloom.com.